The position’s most important goal is to optimize the income of all Intrepid Vacation product and provide exemplary shopper assistance and administration assistance by cell phone, e-mail, social media, and stay chat to North American as effectively as worldwide journey agents and direct individuals.
All outcomes are calculated by Essential General performance Indicators (KPIs).
Qualifications AND Encounter
• Vacation market study course and/or encounter within the travel field
• Particular and/or qualified vacation knowledge to Intrepid locations
• Encounter performing in a product sales situation
• Experience with phone, electronic mail and dwell chat primarily based shopper support
• Knowledge functioning with journey reserving programs
• Working experience using a CRM procedure if possible Salesforce
OTHER Abilities AND Characteristics
• Excellent cellphone, email and stay chat way and approach
• Dedicated to exceptional criteria of customer support
• Really skilled in the use of Microsoft Office environment Suite
• Capacity to function less than tension although preserving accuracy
• Skill to do the job effectively without having supervision
• Remarkable organizational expertise and interest to depth
• Outstanding verbal and penned interaction expertise
• An comprehension of and belief in Intrepid Travel’s Dependable Vacation philosophy
• Obvious alignment with Intrepid Group’s values (Growth, Innovation, Entertaining, Accountability, Enthusiasm, Integrity)
• Superb team player
• Adaptable, adaptable and capable to champion alterations
• Inside Product sales Crew operate on a rostered basis and in collaboration with the other areas, our groups do the job to protect 24-7 gross sales and support globally, consequently you will have to be willing to get the job done evenings, Saturdays and Sundays.
• As a crew member of the North The usa inside gross sales teams, it is significant to be aware that we call for overall flexibility in your function. You may perhaps be needed to acquire on responsibilities outside your standard purpose as demanded by the area or the broader product sales and client assistance team.
• The vacation marketplace is demand-led, and workloads differ throughout the 12 months. It may perhaps be essential to get the job done for a longer time hrs than those people thorough to assure that you achieve achievements in your principle job.
• All through hectic intervals once-a-year depart could not be permitted.
• Toronto Places of work are open up on general public vacations other than for Xmas Day.
• You will be needed to go to sales conferences, regional conferences or worldwide meetings most likely exterior your standard shift several hours.
• You might be required to show up at company conferences offsite.
• You may possibly be required to go to travel trade displays.
*** Thanks to the latest lockdown actions, this function will be onboarded virtually and will be a work from house purpose till the time we can safely return to the office setting***