Customers must be satisfied with their online purchases in general. You can, however, go over the following checklist to make sure you’re doing everything you can. It is essential to know about How to Handle amazon Claims.
- Provide excellent shipping and handling services.
You must ensure that your customers receive their merchandise in good condition and on schedule. Amazon only covers things shipped with its shipping labels through Fulfillment. If you wish to choose a different delivery service, you will be responsible for all consumer claims.
It would be best to consider providing shipment tracking to your customers. When you add this service to your order fulfillment, your customers will track their shipments. If the seller fails to upload tracking information, the claim will be granted to the customer by default.
- Signature confirmation is recommended, especially for important documents.
Packaging is also very crucial! The item will arrive in perfect condition if it is packaged well. Ensure that orders are shipped on time and that the expected delivery date is met.
Remember to keep your return policy up to date, with realistic deadlines and rules. You should also inform your consumers that they may be responsible for the expense if they want a return.
- Check the details
Customers usually make purchasing decisions based on what they see and read on the site. They anticipate receiving a product that looks just like the one they saw online. Make sure that the information in the listings is correct. Buyers expect to receive exactly what they paid for. Therefore the description should be as detailed as possible.
Your items should have the correct Amazon Standard Identification Number and be in good shape (new, second-hand or used). Brand, color, material, size, product line, essential characteristics, number, and so on should all be included in the titles. Prioritize relevant terms!
- Check and react to your emails as soon as possible.
When consumers submit a claim, they anticipate a response within a reasonable time. As a result, to ensure a positive experience, you should strive to react to these requests within 24 hours. You can be proactive and repay your consumers personally if you notice they are heading in the correct route.
Customers need to note that if they do not answer within three calendar days, Amazon may evaluate this and approve the claim in your customers’ favor, blaming you. Also, if you receive more than one claim for every 100 orders, you may be subject to a suspension review, so be aware of the things you sell and how you sell them. Amazon shopping is an effortless and pleasant thing.
Always remember that the customer comes first. If you receive an order for a product out of stock, notify your customer as soon as possible and cancel the purchase to minimize additional waiting time and irritation for them. Make a point of deleting and blacklisting any items that have caused problems and reporting any erroneous listings to Amazon.